IT Systems, just like humans do break down sometimes. And when it does, you need IT support to fix it. As your business grows so does your need for IT support. Traditionally, companies hired dedicated IT staff until recent times when diversification has led to a requirement for specialists in varied technology platforms.
The logical option most followed was hiring a managed IT service provider (MSP). The cost effective means of delivering support happens to be Remote support (the way large companies like Microsoft, Twitter, Facebook etc provide). However, it can be agreed that all jobs cannot be fixed remotely. Some need to be fixed in the traditional way by getting a technician on-site.
So, when an organization requires support, subscribing to Hybrid IT support draws in the best of both worlds. Remote support is provided whenever needed. However, if it involves a hardware change or involves complex steps in troubleshooting and fixing, a technician is sent onsite to fix the problem.
This avoids a major headache and helps get the job done.
Some advantages of subscribing to Hybrid IT support with an MSP are outlined below:
- Cost effective
Support is provided in a flexible manner. It can be cost effective to provide remote support when an on-site visit can be totally unnecessary.
- Varied Expertise
Engaging an MSP means getting support for a variety of platforms, something which cannot be provided by 1 or 2 dedicated staff.
- Faster Resolution
Whenever, remotely done, the time taken to fix is much lesser.
Simple problems can be fixed remotely, whenever possible.
- Constant Upgrade
Without spending resources and budgets for the upskilling of staff, an organization can bank on the MSP to update themselves and keep up with industry changes.
If your organization is growing and your need additional support, consider adopting a hybrid IT approach to support your team.